TERMS & CONDITIONS
Below is a list of protocols that we follow to reduce the risk of contamination between allergenic foods. Please note that as a bulk food store, we cannot guarantee 100% elimination of risk. If you need to shop elsewhere, where packaged food products provide the greatest certainty of being allergen free we suggest you look at our sister store Go Vita Berwick or online www.govitaberwick.com.au
The following protocols are in place in store as well as for our online orders:
1. Our staff members package items using the scoop designated for that cabinet/category, we serve you and there is no customer contact with any of the bulk bins
2. Scoops are cleaned daily (at a minimum); in some cases at various points throughout the day.
3. If you have an allergy, please let our staff know in store or in the comments field of your online order at checkout ( eg Please note I have a peanut allergy). We will then take extra precautions such as using a new scoop and , pending stock availability, take the products from the box/bag rather than our display bins.
Changes & Cancellations
Should you wish to change or cancel an order please contact us immediately and we will try to rectify or cancel the order if possible.
All orders are automatically processed on our secure merchant facility and this process incurs irreversible fees. If you wish to cancel an order, a full refund will be issued, minus any transaction and/or appliable fees incurred by Berwick Bulk Foods due to the cancellation of your order.
If you should make a mistake when ordering, please contact us immediately and if your order has not been packed or dispatched we will do our best to accommodate your request.
The delivery fee is determine by Street Address. Our website does not automatically determine your delivery fee. We recommend using Google Maps before manually inputting your delivery fee. Our staff verify each order.
Anyone at the delivery address that receives the order will be presumed by Berwick Bulk Foods to be authorised to receive the goods. Please ensure accurate delivery address is provided, we do not take any responsibility for damage or loss of your order due providing the incorrect address.
Some of products (like chocolates) are sensitive to weather. All our goods are best kept in a cool, dark place. We cannot guarantee the state of the goods if the order is not unpacked and stored correctly within a few hours. We do not advise leaving your order outdoors for prolonged periods of time. If you are not home to receive your order we are unable to take any responsibility for theft or spoilage.
All orders that leave no delivery instructions will be left at the front door or in the safest place if no one is home to receive the order or if no one answers the door. We are unable to take any responsibility for the loss or damage of your goods after it has been delivered to your nominated address.
If an item is missing from your order and you have not been notified that it is out of stock please notify us within 48 hours. You will need to email a copy or image of your invoice for the funds to be credited to your account for your next purchase or before a full refund is offered. Please ensure to check your order against the invoice as soon as your order arrives.
We cannot issue refunds, replacements or store credits for items missing or damaged if more than 48 hours has lapsed after your order was delivered.
Out of Stock Items
We do our best to make sure our website reflects the products that are in stock, but since stock levels are constantly changing and there may be unforeseen delays from suppliers, sometimes the product you order may not be available. If this is the case we will contact you and offer an alternative or a refund on that particular product or ask you if you wish to wait for your order to be sent once the product is received.
We apologise if this happens and appreciate your understanding.
We are passionate about providing products at competitive prices. However, prices can and do change regularly. Our website is constantly updated as our suppliers notify us. All prices are in Australian (AUD) and prices are inclusive of Goods and Services and Tax (GST).
Please note that all liquids (oils and personal products) on this website do not include the price of the jars or containers. We have glass jars and bottles available for purchase if you require them.
For all our other products we provide small and larger sized paper bags (at no charge). We do not use plastic bags in our store.
We aim to have current pictures of our products on the website however at times, the pictures of the goods on our online store may differ from the goods actually supplied to you. Please note that we receive a random mix of colours and patterns, and can't guarantee any particular style.
Should you purchase an item from our retail range please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision.
Please retain your receipt for proof of purchase and you can choose between an exchange or credit where goods are faulty, if returned within 30 days with the original receipt.
You will be responsible for the cost of freight when sending back the goods you wish to exchange.
Please take care to choose the correct weight of a consumable product. Once a product has been weighed and dispensed, it cannot be returned to the bulk dispensers for health and safety reasons.
Please also take careful note of the price displayed, as returns based on an unexpected cost will not be accepted.
These Terms & Conditions will be reviewed from time to time to take account of new laws and technology, changes to Berwick Bulk Foods operations and practices and the changes to the business environment. This page was last updated on 2 September 2020.